SUPPORT

WE'RE HERE FOR YOU

Refer to the FAQ for a quick answer to your inquiry and contact us via e-mail or phone in case you still need assistance

READ THE FAQ
EMAIL

 

Contact us at info@masjidal.com for general inquiries and support@masjidal.com for technical support

PHONE

 

Give us a call at 1-877-242-2239 for any questions or support, available Monday to Friday from 9AM to 5PM CST

FREQUENTLY ASKED QUESTIONS

GENERAL

What is your return policy?
Returns are possible within 14 days after delivery.  Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.  Please return items with all accessories and original packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.  Initial shipping cost is not refundable, you will be responsible for return shipping. 

 Do you ship oversees and to P.O. box address?
 
Currently, we are only shipping to a physical address in the US.

ATHAN FRAME

Do I need to sign up to use the Athan Frame?
No, Athan Frame works without any account setup.

Are all features included for free?
Yes, Alhumdullillah, all features are included.

Do I have to pay a subscription fee?
No, we don’t charge any ongoing or subscription fees.

Can I use my own tablet as an Athan Frame?
Not at the moment. Athan Frame is developed as a complete package and we would like our users to experience the full benefits.

How are my Masjid’s timings displayed?
We have a process for Masjid’s to sign up and maintain their timings. After the Masjid signs up, the Masjid will be available for syncing in the Athan Frame.

Does my Masjid have to pay a fee?
Not at all. All our features are free to use for any Masjid.

Why is my local Masjid not in the search?
Only Masjids signed up with us will be available in the Athan Frame. If your local Masjid is not available, please have someone from your Masjid get in touch with us or have them sign up for free.

Is there a list of Masjids that are using Masjidal?
Yes, please click here to search for a Masjid by location or by Masjid name. Please note that only Masjids that are actively maintaining their timings on our site will be displayed. If your Masjid is missing, please have your Masjid administrator contact us (it’s a free service to the Masjid). If your Masjid administrator is unable to maintain the timings, please click here to add the Masjid yourself. 

Can i update the timings of my Masjid?
It’s highly recommended that someone from your Masjid updates the timings on a regular basis. In addition to the timings, there are features that are available to the Masjid. If your Masjid administrator is unable to maintain the timings, you can click here to search for your Masjid and enter the Iqamah timings.

Can I use it without a Masjid?
Absolutely. The only feature that won’t be available in stand alone mode is the Iqamah timings.

Do I need an internet connection for Athan Frame to work?
Yes, Athan Frame is a cloud based solution and an active internet connection is required for it to work.

Can I display my own images on the Athan Frame?
No. All our screens are professionally designed and are dynamically displayed based on the content.

 

AL IQAMAH / DIGITAL SIGNAGE

Do I need to sign up for my Masjid to use any of the features?
Yes, An account for the Masjid needs to be setup. After you log in to that account, you will have access to all the features for the Masjid.

Are all features included for free?
Yes, Alhumdullillah, all features are included.

Do I have to pay a subscription fee?
No, we don’t charge any ongoing or subscription fees.

Does my Masjid have to pay a fee?
Not at all. All our features are free to use for any Masjid.

Can I use my own device for the Al-Iqamah app?
Yes, Al-Iqamah (digital signage) is available on Google Play. However, its designed to work only on Android TV box. Our device comes configured with it making it easy for you to start displaying your content

How are my Masjid’s timings displayed?
After you login to your masjid account, you’ll have access to setup the calculation that your masjid uses and we’ll calcualte the Salah times automatically for you. Alternatively, you can also upload the timings using our simple excel template. For Iqamah timings, we have a separate section that allows you to enter it. You can enter timings for the whole month or the whole year making it easy for future maintenance.

Does my Masjid have to pay a fee?
Not at all. All our features are free to use for any Masjid

Do I need an internet connection for Al-Iqamah?
Yes, Al-Iqamah is a cloud based solution and an active internet connection is required for it to work.

Can I display custom content using Al-Iqamah?
Absolutely. You can upload your content (reminders, flyers, duas and so on) and schedule it based on your needs. The prayer timings are displayed on one of our professionally designed templates.